Temporary pause to EU deliveries - The quality of the service we provide to our customers is our highest priority, the current challenges created by the Brexit transition have led us to suspend our international delivery options. This is a temporary measure while we finalise changes to our international shipping processes and the transition of core products to our European distribution centre.
Review our current practices on our dedicated COVID- 19 FAQs page.
Customer Service Operating Hours
Our Customer Service team will be here to help, normal operating hours of 9.00 – 17.30 GMT Monday – Friday.
Due to the complications that have arisen from COVID- 19 and to protect our employees, we are operating with a slightly smaller Customer Service Team than normal to ensure social distancing is adhered to in our contact centre. This means there may be a delay in responding to your query beyond our normal 2 working day response time. We always aim to get back to your emails and queries as quickly as possible, but please allow up to 3- 4 days for a response before getting in touch again. Thank you for your understanding and continued custom.