Due to the ongoing COVID-19 pandemic, we are offering extended 90 day returns to all of our online customers for orders placed before 09/06/2020.

Items must be returned within 90 days of purchase and subject to the following conditions:

For more information see our COVID-19 FAQs page.

Our opening hours are 9:00am - 5:30pm Monday to Friday GMT

Orders will not be processed over the weekend until the next working day.

We offer FREE UK Standard Delivery on all orders over £50. Otherwise, the below delivery charges apply:

UK Express and European Express Deliveries are only available on orders placed before 1pm GMT and must be followed by a working day. Please note we do not deliver on bank holidays. Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.

Please note, we cannot deliver to PO box addresses. 

Please use the returns label enclosed in your parcel or return item(s) at your own cost to:

tentree Web Returns

Unit 4

The Mallard Business Park


NG31 7XQ

If you should have any questions about delivery, please feel free to contact our Customer Services team on (+44)1572 772474. Lines are open 09.00-17.30 GMT Monday to Friday.