Delivery

Temporary pause to EU deliveries - The quality of the service we provide to our customers is our highest priority, the current challenges created by the Brexit transition have led us to suspend our international delivery options. This is a temporary measure while we finalise changes to our international shipping processes and the transition of core products to our European distribution centre. 

 

Review our current practices on our dedicated COVID- 19 FAQs page. 

 

  • UK Standard Delivery over £50 (3- 5 working days): Free
  • UK Standard Delivery under £50 (3- 5 working days): £3.95
  • UK Express Delivery (Next Working Day): £5.95
  • BFPO Delivery (6-8 working days): Free
  • Channel Islands & European Standard Delivery (6- 8 working days): £7.50

  • We offer Express Delivery (Next Working Day), but please note, your order must be placed before midday for it to be dispatched on the same day. Express Delivery is not available to Republic of Ireland and some parts of Scotland.
  • Orders will not be dispatched over the weekends or bank holidays. Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.
  • Please note, we are unable to deliver to PO Box addresses.
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    Customer Service Operating Hours

    Our Customer Service team will be here to help, normal operating hours of 9.00 – 17.30 GMT Monday – Friday.

     

    Due to the complications that have arisen from COVID- 19 and to protect our employees, we are operating with a slightly smaller Customer Service Team than normal to ensure social distancing is adhered to in our contact centre.  This means there may be a delay in responding to your query beyond our normal 2 working day response time.  We always aim to get back to your emails and queries as quickly as possible, but please allow up to 3- 4 days for a response before getting in touch again. Thank you for your understanding and continued custom.