Christmas Delivery Information
During this challenging year, our Warehouse and Customer service team are committed to getting your Christmas gifts to you in time for the big day. We have spoken to our couriers who are working just as hard to make your deliveries happen, they have also recommended that you order your Christmas gifts as early as possible.
Any orders placed after Friday 18th December cannot be guaranteed to get under your tree for the big day.
Due to the ongoing COVID-19 pandemic, we are offering extended 90 day returns to all of our online customers for orders placed before 09/06/2020.
Items must be returned within 90 days of purchase and subject to the following conditions:
- Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'.
- You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 90-day policy.
- Goods must be packaged securely to ensure they are not damaged in transit.
- The responsibility and liability of the goods remains with you until our courier is in receipt of the goods.
- All returns must be sent using the return form included with your item(s).
For more information see our COVID-19 FAQs page.
Our opening hours are 9:00am - 5:30pm Monday to Friday GMT
Orders will not be processed over the weekend until the next working day.
We are offering FREE UK Standard Delivery on all orders until the 31st of July. Otherwise, the below delivery charges apply:
- UK Standard Delivery (3-5 days): £3.95
- UK Express Delivery (1 day): £5.95
- European Standard Delivery (3-5 Days): £7.50
- European Express Delivery (1-2 Days): £12.95
UK Express and European Express Deliveries are only available on orders placed before 1pm GMT and must be followed by a working day. Please note we do not deliver on bank holidays. Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.
Please note, we cannot deliver to PO box addresses.
Please use the returns label enclosed in your parcel or return item(s) at your own cost to:
tentree Web Returns
The Mallard Business Park
If you should have any questions about delivery, please feel free to contact our Customer Services team on (+44)1572 772474. Lines are open 09.00-17.30 GMT Monday to Friday.
Customer Service Operating Hours
Our Customer Service team will be here to help throughout the Christmas period, normal operating hours of 9.00 – 17.30 Monday – Friday.
24th December – 9.00 – 15.00
25th – 28th December - Closed
29th – 31st December – 9.00 – 17.30
1st January 2021 – Closed
4th January 2021 – Happy New Year! Normal Operating Hours