Delivery

Please note that due to a system transition we are temporarily unable to fulfil any requests for exchanges and so they will automatically refunded. We apologise for any of the delays experienced and inconvenience caused.

Review our current practices on our dedicated COVID- 19 FAQs page.   

  • Your item will be shipped from our Distribution Centre in the Midlands, UK.
  • We will ship your item via DPD and your order will need to be signed for at your place of delivery.
  • If you wish to receive an SMS with a timed delivery slot, please enter your mobile number at checkout.
  • To track your order, please click on the ‘Track my Order’ button on your ‘Order Dispatched’ email.  This will directly link you to the DPD website with your tracking number pre-filled.
  • Alternatively you can download the DPD app and track your orderthrough there. This will also allow you to add any details regarding your address, or if you find you are not home during the time slot provided you can ask for your items to be left in a safe place or with a neighbour.
  • UK Standard Delivery over £50 (3- 5 working days): Free
  • UK Standard Delivery under £50 (3- 5 working days): £4.95
  • UK Express Delivery (Next Working Day): £6.95
  • BFPO Delivery (6-8 working days): £4.95
  • CHANNEL ISLANDS (6- 8 working days): £4.95

  • We offer UK Express Delivery (Next Working Day), but please note, your order must be placed before midday for it to be dispatched on the same day. Express Delivery is not available to Republic of Ireland and some parts of Scotland.
  • Orders will not be dispatched over the weekends or bank holidays. Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.
  • Please note, we are unable to deliver to PO Box addresses.

    •  

     

    Customer Service Operating Hours

    Our Customer Service team will be here to help, normal operating hours of 9.00 – 17.30 GMT Monday – Friday.

     

    Due to the complications that have arisen from COVID- 19 and to protect our employees, we are operating with a slightly smaller Customer Service Team than normal to ensure social distancing is adhered to in our contact centre.  This means there may be a delay in responding to your query beyond our normal 2 working day response time.  We always aim to get back to your emails and queries as quickly as possible, but please allow up to 3- 4 days for a response before getting in touch again. Thank you for your understanding and continued custom.