COVID-19
Due to the ongoing COVID-19 pandemic, we are offering extended 90 day returns to all of our online customers for orders placed before 09/06/2020.
Items must be returned within 90 days of purchase and subject to the following conditions:
- Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'.
- You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 90-day policy.
- Goods must be packaged securely to ensure they are not damaged in transit.
- The responsibility and liability of the goods remains with you until our courier is in receipt of the goods.
- All returns must be sent using the return form included with your item(s).
For more information see our COVID-19 FAQs page.
Our opening hours are 9:00am - 5:30pm Monday to Friday GMT
Orders will not be processed over the weekend until the next working day.
We offer FREE UK Standard Delivery on all orders over £50. Otherwise, the below delivery charges apply:
- UK Standard Delivery (3-5 days): £3.95
- UK Express Delivery (1 day): £5.95
- European Standard Delivery (3-5 Days): £7.50
- European Express Delivery (1-2 Days): £12.95
UK Express and European Express Deliveries are only available on orders placed before 1pm GMT and must be followed by a working day. Please note we do not deliver on bank holidays. Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.
Please note, we cannot deliver to PO box addresses.
Please use the returns label enclosed in your parcel or return item(s) at your own cost to:
tentree Web Returns
Unit 4
The Mallard Business Park
Grantham
NG31 7XQ
If you should have any questions about delivery, please feel free to contact our Customer Services team on (+44)1572 772474. Lines are open 09.00-17.30 GMT Monday to Friday.
