Returns & Exchanges

 

UK Returns Policy

We hope that you like the item(s) you have ordered. However, if they do not meet your requirements, please read our information on returns.

 

• Items can be returned within 28 days of receipt of your order.
• Returned item(s) can be tried on for sizing but not worn for activity, soiled, or damaged in any way and must be 'as sold'. In the unlikely event that an item is returned to us in an unsuitable condition we will return it to you.
• You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 28- day policy.
• Goods must be packaged securely to ensure they are not damaged in transit.
• The responsibility and liability of the goods remains with you until our courier is in receipt of the goods.
• Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item for a refund or exchange via the store it was purchased from.
• All returns must be sent using the return form included with your original delivery. If you have lost your original returns form, you can download a new one here.
• All returns must include your ‘TUK...’ order reference number and any applicable contact information, either on the outer package, or enclosed alongside the item. Please note, your order number begins with ‘TUK...’. Failure to add this may result in a delay in processing your return and refund.
• You will receive your refund to your original payment method within 10- 15 days from the day you return your item(s).

• Returns are at your own cost. We strongly recommend you use a service that provides a certificate of postage and a tracking number.

• Please note, exchanges are subject to availability.
• Customers exchanging goods will not be charged the delivery charge on their new order.
• If your requested exchange is not in stock, we will process a refund for your item(s) as per our standard returns policy.
• If your requested item(s) is in stock on our website, please place a new order for the item(s). This will guarantee you receive the size/ style you require. Then please return your original item(s) for a full refund.

• Gift Exchanges - If you are returning a gift that you have received and would like to exchange it, we can only exchange for the same item in a different size/ colour, subject to availability. If an exchange is not possible, we will process a refund for your item(s) as per our standard returns policy to the original buyer.

• Our UK Returns address is: tentree Web Returns, Unit 4 The Mallard Business Park, Trent Road, Grantham NG31 7XQ

 

EUROPEAN Returns Policy

We hope that you like the item(s) you have ordered. However, if they do not meet your requirements, please read our information on returns. If you are wanting to return your goods from a country outside the UK, then please note you'll need to return your goods to our European warehouse, the address is listed below.

 

• Items can be returned within 28 days of receipt of your order.
• Returned item(s) can be tried on for sizing but not worn for activity, soiled, or damaged in any way and must be 'as sold'. In the unlikely event that an item is returned to us in an unsuitable condition we will return it to you.
• You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 28- day policy.
• Goods must be packaged securely to ensure they are not damaged in transit.
• The responsibility and liability of the goods remains with you until our courier is in receipt of the goods.
• All returns must be sent using the return form included with your original delivery. If you have lost your original returns form, you can download a new one here.
• All returns must include your ‘TDE... or TFR...’ order reference number and any applicable contact information, either on the outer package, or enclosed alongside the item. Please note, your order number begins with ‘TDE... or TFR...’. Failure to add this may result in a delay in processing your return and refund.
• You will receive your refund to your original payment method within 10- 15 days from the day you return your item(s).

• Returns are at your own cost. We strongly recommend you use a service that provides a certificate of postage and a tracking number.

• Please note, exchanges are subject to availability.
• Customers exchanging goods will not be charged the delivery charge on their new order.
• If your requested exchange is not in stock, we will process a refund for your item(s) as per our standard returns policy.
• If your requested item(s) is in stock on our website, please place a new order for the item(s). This will guarantee you receive the size/ style you require. Then please return your original item(s) free of charge for a full refund.

• Gift Exchanges - If you are returning a gift that you have received and would like to exchange it, we can only exchange for the same item in a different size/ colour, subject to availability. If an exchange is not possible, we will process a refund for your item(s) as per our standard returns policy to the original buyer.

• Our European Returns address is: tentree Web Returns, Bradshaw Taylor B.V, Dammaten 15, 7472 DJ, Goor, Netherlands.

Please contact us on info@tentree.co.uk for any further information.