Returns

Christmas Returns Policy

Due to the COVID pandemic, we know that many of our customers will be preparing for Christmas earlier this year. For any orders placed between 1st October and 25th December 2020, we will gladly process a return on any items in these orders until Friday 29th January 2021. Items must not have been worn, soiled or damaged in any way, and must be 'as sold'.

Please refer to our returns policy for further details relating to returning items.

COVID-19 Update

Due to the ongoing COVID-19 pandemic, we are offering extended 90 day returns to all of our online customers for orders placed before 09/06/2020.

Items must be returned within 90 days of purchase and subject to the following conditions:

-  Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'.

-  You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 90-day policy.

-  Goods must be packaged securely to ensure they are not damaged in transit.

-  The responsibility and liability of the goods remains with you until our courier is in receipt of the goods.

-  All returns must be sent using the return form included with your item(s).

We hope that you like the items you have ordered. However, if they do not meet your requirements, please read our information on returns. If you have any questions, please contact us using the methods below.

tentree Web Returns

Unit 4 The Mallard Business Park

Trent Rd

Grantham

NG31 7XQ

UK Tel. (+44)1572 772474