UK & CHANNEL ISLANDS Returns Policy
- We hope you are delighted with your tentree product. Whilst we ensure every care is taken in packing your order please check that the items you have received are correct and that your order is complete.
- If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund by way of the original payment method provided the item is still in ‘as new’ condition.
- We aim to refund you within 14 days of receiving the returned item.
- If you request a refund for an item during the above timeframe but you cannot return it to us for any reason, please get in touch with our Customer Services team - but any refund will be at our discretion.
- After 28 days we do not accept returns for unwanted items after the relevant returns period stated above. If you attempt to make a return after this period, we may have to send it back to your default delivery address and ask you to cover the costs of delivery.
- We now offer free UK returns, to generate your returns label please visit this site and complete the form as prompted. https://www.royalmail.com/track-my-return/create/3771.
- All returns must be sent using the return form included with your original delivery. If you have lost your original returns form, you can download a new one here.
- Returned parcels must have specific dimensions no larger than L 61cm x W 46cm x D 46cm.
- Returned parcels must weigh no more than 20KG.
- No aerosols or combustible products.
- Do not affix the Royal Mail returns label to the product packaging (shoe boxes etc).
- If you would prefer to return your products direct to us via other means, you can do, however please note: you must include your original ‘UK’ order number and returns form included in your delivery. We strongly recommend you use a service that provides a certificate of postage and a tracking number. If you choose this method please be aware, we will not refund any postage fees.
- Our UK & CHANNEL ISLANDS Returns address is: tentree Web Returns, Unit 4 The Mallard Business Park, Trent Road, Grantham NG31 7XQ
Due to the fast moving nature of our stock, we are unable to offer exchanges. If you would like to swap your item(s) for a different size or colour simply return your item for a refund using our free returns service and place a new order.
Please contact us on firstname.lastname@example.org for any further information.